Refund & Cancellation.

Last updated: July 14, 2026

This policy explains how charges, refunds, and cancellations work at The Diem Brand, LLC. It supplements Section 7 of our Terms of Service, which is the binding agreement between us.

1. If your order isn't approved, you aren't charged

When you place an order we place an authorization (a temporary hold) on your card — we do not charge it. A licensed physician then reviews your order. We charge your card only after that review approves it.

If your order is not approved, we release the authorization and you are not charged. Depending on your bank, a released hold can take several business days to disappear from your statement. No action is needed from you.

2. Shipped orders are final sale

Once an order has shipped, all sales are final. For health, safety, and regulatory reasons, we cannot accept returns or exchanges of prescription or health products, and we cannot resell or restock a product once it has left the pharmacy — even if it is unopened.

3. Damaged, incorrect, or undelivered orders

This policy does not cover our mistakes. If your order arrives damaged, is incorrect, or never arrives, contact support@diem-health.com and we will investigate and make it right. Please reach out promptly and include your order number and, where relevant, a photo of the packaging and product.

Remedies — which may include a replacement or a refund — are provided at our reasonable discretion based on what happened.

4. Membership cancellation

• Membership renews automatically each month until you cancel.
• You can cancel at any time, from your account or by emailing support@diem-health.com.
• Cancellation takes effect at the end of your current billing period. You keep membership benefits through the end of that period.
• Membership fees are not prorated or refunded for a partial month, except where required by law.
• Cancelling membership does not cancel an order that has already been approved and shipped.

5. Account credits and promotional codes

Referral credits (“member cash”) and promotional codes are promotional only. They have no cash value, are non-transferable, and cannot be redeemed for cash or refunded. If an order paid partly with credit is refunded, the credit portion is returned as credit, not as cash.

6. How refunds are issued

Approved refunds are issued to the original payment method. Once we issue a refund, it typically appears within 5–10 business days, depending on your bank or card issuer. We cannot refund to a different payment method.

7. Questions

For any question about a charge, a refund, or cancelling your membership, email support@diem-health.com and we'll help. See also our Pricing and Shipping & Delivery pages.

The Diem Brand, LLC
Attn: Support
1209 Orange Street
Wilmington, DE 19801
support@diem-health.com