Shipping & Delivery.

Last updated: July 14, 2026

This policy explains how orders from The Diem Brand, LLC are shipped and delivered. It supplements Section 9 of our Terms of Service.

1. Where we ship

We ship within the United States only, and only to addresses in states where the applicable therapy is permitted by law. We cannot ship internationally, and we cannot ship to freight forwarders. P.O. boxes may not be available for some shipments.

2. When your order ships

Orders ship only after a licensed physician reviews and approves them, and after the dispensing pharmacy prepares your order. That means the timeline has two parts:

• Clinical review — a physician reviews your order after you authorize it. You are not charged until this is approved.
• Pharmacy fulfillment and transit — once approved, the pharmacy prepares and ships your order, and the carrier delivers it.

Delivery estimates shown anywhere on the Services are estimates, not guarantees. Review times, pharmacy processing, carrier delays, weather, and holidays can all affect timing.

3. Tracking your order

You can see the status of every order — including its tracking number once it ships — in your account under Order history. Orders move from in physician review, to approved and preparing, to shipped, to completed.

4. Handling and storage

Some products have specific storage requirements and may ship with protective or temperature-controlled packaging. Storage instructions are provided with your regimen and on the product page. Please follow them, and refrigerate or store your product as directed promptly after it arrives.

5. Address accuracy and risk of loss

You are responsible for providing a complete, accurate shipping address where you can receive your order. We cannot reroute a shipment once it is in transit, and we are not responsible for orders that are undeliverable, refused, or lost because of an incorrect address. Risk of loss passes to you on delivery to the carrier. Certain products may require an adult signature on delivery.

6. Damaged, lost, or missing shipments

If your order arrives damaged, is incorrect, or does not arrive, contact support@diem-health.com promptly with your order number and, where relevant, a photo of the packaging and product. We will investigate and make it right — see our Refund & Cancellation Policy.

7. Questions

For any question about a shipment, email support@diem-health.com.

The Diem Brand, LLC
Attn: Support
1209 Orange Street
Wilmington, DE 19801
support@diem-health.com